英文投诉信范文：
[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Recipient's Name]
[Recipient's Title]
[Company/Organization Name]
[Company/Organization Address]
[City, State, Zip Code]
Dear [Recipient's Name],
Subject: Complaint Concerning [Specific Product/Service]
I am writing to express my dissatisfaction with the [product/service] I recently purchased from your company, [Company Name], and to seek a resolution to the issue at hand.
On [purchase date], I purchased the [specific product/service] from your store/website. Upon receiving the item, I immediately noticed several issues that were not as described in the product listing or advertising materials. The following are the specific problems I encountered:
1. The [product] arrived damaged, with visible signs of shipping mishandling.
2. The [product] did not match the color and size as advertised.
3. The [service] provided was significantly below the quality standards I expected.
I attempted to contact customer service on [date] to report these issues and seek assistance, but the response was unsatisfactory. The representative I spoke with was unhelpful and failed to provide a clear solution to my concerns.
I kindly request the following actions to be taken:
1. A full refund for the [product] or a replacement that meets the original specifications.
2. An apology for the inconvenience caused.
3. A commitment from your company to improve the quality control process and customer service standards.
I would appreciate it if you could address these concerns as soon as possible. Please find attached photographs of the damaged product and the receipt for your reference. I am willing to provide further information or assistance to help resolve this matter.
Thank you for your attention to this matter. I hope to receive a satisfactory resolution within [specify timeframe, e.g., 7 days].
Yours sincerely,
[Your Name]
常见问答知识清单：
1. 投诉信应该包括哪些基本要素？
2. 如何写好投诉信的开头？
3. 投诉信中应该如何描述具体问题？
4. 投诉信中如何提出解决问题的请求？
5. 投诉信的结尾应该如何写？
6. 投诉信中应该使用哪些礼貌用语？
7. 投诉信中如何处理附件问题？
8. 投诉信中应该如何表达自己的立场？
9. 投诉信中如何避免使用攻击性语言？
10. 投诉信发送后应该注意什么？
详细解答：
1. 投诉信应包括收件人信息、写信人信息、日期、主题、正文（描述问题、请求解决方案、提供必要信息）、结尾（感谢收信人、表达期望）。
2. 开头应直接明了地说明写信目的，例如：“Dear [Recipient's Name], I am writing to express my dissatisfaction with the [product/service] I recently purchased from your company, [Company Name].”
3. 描述问题时，应具体详细，包括时间、地点、事件经过，以及问题对您的影响。
4. 提出请求时，应礼貌而坚定，明确指出希望收信人采取的行动，例如：“I kindly request a full refund for the [product] or a replacement that meets the original specifications.”
5. 结尾应感谢收信人的关注，并表达期待解决问题的愿望，例如：“Thank you for your attention to this matter. I hope to receive a satisfactory resolution within [specify timeframe].”
6. 使用礼貌用语，如“Dear,” “Yours sincerely,” “kindly,” “I would appreciate it if...”等。
7. 如果需要提供附件，应在信中提及，并在附件中注明，例如：“Please find attached photographs of the damaged product and the receipt for your reference.”
8. 表达立场时，应保持客观，避免情绪化，清晰表达自己的需求和期望。
9. 避免使用攻击性语言，保持冷静和礼貌，以便更有可能得到满意的解决方案。
10. 投诉信发送后，注意跟进，如果未得到回复，可以适当提醒，但不要过于频繁或咄咄逼人。
